When making a reservation, a credit card deposit is required in the amount equal to one night + 9% Room Tax. Reservations cancelled 11 days or more prior to the date of check-in incur a cancellation fee of 20% of the total deposit. Cancellations made within 10 days prior to check-in incur a 100% cancellation fee; that is to say, the Hotel retains 100% of the deposit as a penalty. In the case of no shows for reservations made for a specific date with deposit paid, the Hotel retains 100% of the deposit as a penalty. The Hotel is required to charge 9% Room Tax to the price of additional adult in room, additional child in room, and late checkout fee.

• Check in 3:00 pm - Check out 11:00 am
• We welcome Visa, Master Card, Amex, cash and debit cards.
• No checks, please.
• Fee for additional adult in the room, per night: $75.00 + 9% Room Tax.
• Fee for additional child in the room, per night: $50.00 + 9% Room Tax.
• Late checkout fee: $50.00 + 9% Room Tax.
• No pets allowed
• This is a non smoking property
• Terms and Conditions for Oceania Villa are different, please refer to www.oceaniavillas.com

Service Animal Policy

Club Seabourne loves dogs and cats, but at this moment, we do not accept pets in our rooms. The only animals that we accept based on ADA, are service animals. A service animal is a dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Tasks performed can include, among other things, pulling a wheelchair, retrieving dropped items, alerting a person to a sound, reminding a person to take medication, among others functions.

Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals either. It does not matter if a person has a note from a doctor that states that the person has a disability and needs to have the animal for emotional support. A doctor’s letter does not turn an animal into a service animal.

Service Animals based on ADA’s definition:

• Guide Dog or Seeing Eye Dog is a carefully dog that serves as a travel tool for guests who have severe visual impairments or are blind
• Hearing or Signal Dog is a dog that has been trained to alert a guest who has a significant hearing loss or is deaf when a sound occurs
• Psychiatric Service Dog is a dog that has been trained to perform tasks that assist guests with disabilities to detect the onset of psychiatric episodes and lessen their effects
• SSigDOG (Sensory signal dogs or social signal dog) is a dog trained to assist a guests with autism
• Seizure Response Dog is a dog trained to assist a guest with a seizure disorder

Handler’s Responsibilities:

• The handler is responsible for the care and supervision of his or her service animal
• If a service animal behaves in an unacceptable way and the guest with a disability does not control the animal, the business (Club Seabourne) does not have to allow the animal into its premises. A business (Club Seabourne) has the right to deny access to a dog that disrupts the business
• Uncontrolled barking, jumping on other people, or running away from the handler, are examples of unacceptable behavior for a service animal
• The ADA requires the animal to be under the control of the handler all time
• The ADA does not require covered entries to provide for the care or supervision of a service animal, including cleaning up after the animal
• The animal should be vaccinated in accordance with state and local laws
• An individual with a disability may be charged for damage cause by his or her service animal

Questions to the Handler:

The two questions that Club Seabourne may asked are:

• Is the animal required because of a disability?
• What work or task has the animal been trained to perform?

Following the Rules of the Hotel:

Under the ADA, persons with a disability do have a number of rights. However, you will still be expected to follow the rules of the hotel as they set forth for all their visiting guests.

Never allow your pet to sleep on the bed, chairs, or bed spreads, unless they have been covered with your own complete bed covering. Place your pet’s food and water bowls in the bathroom area or freed them outside.

Avoid leaving your pet alone in the room, as your service dog, he/she must be under your control and supervision at all times, and in addition, if your service dog were to damage anything in the hotel room or facilities, you are still liable for the cost of those damages.

In public areas, always keep your pet leashed.

For the check out procedure, please contact our Guest Services personnel before you leave your room, for inspection.

Puerto Rico Law number 51 Service Animal Law for Disability Individuals:

In Puerto Rico, Law 51, Article no. 2 (8 L.P.R.A. 202) establish that in case that the dog do not shows a plate that identifies the animal as a Service Animal, the guest should have available, and to be able, to show to the business the formal ID, document or plate that certifies the pet as a Certified Service Animal. Also, the guest should present a valid and current Health Certificate of the dog from the state of origin (residency). If the Service Animal do not comply with these requirements, the guest could not enjoy the benefits of this law.

Sources:
ADA National Network 2014 - Service Animals and Emotional Support Animals Ley de Animales de Asistencia para Personas con Impedimentos, Ley Num 51 de 29 de mayo de 1970. Ley revisada 10 de julio de 2017. http://www.ogp.pr.gov

Email Privacy Policy

We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive a mailing from us?
Our email marketing is permission based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to This email address is being protected from spambots. You need JavaScript enabled to view it.. This e-mail address is being protected from spambots. You need JavaScript enabled to view it for review.

How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the Unsubscribe link.

How we protect your privacy
We use appropriate security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage
We will never share, sell, or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.

Use of Web Beacons
When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).
Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

Privacy Policy Changes
This policy was created on January 2011.